Industrials & manufacturing use case

Maintenance work-order triage

The operating problem, the system we deploy, and the one metric it should move. Scoped as a specification, not a slogan.

The operating problem

Work orders arrive with vague descriptions, so planners guess the skill and parts and a technician often shows up without what the job needs.

What we deploy

A triage assistant that reads each work order and the asset's history and proposes the required trade, parts and priority with the reasoning shown.

  • Reads each work order and the asset's history
  • Proposes the required trade, parts and priority
  • Drafts the assignment with the reasoning shown
Outcome target
Target: 20 to 35% reduction in repeat trips caused by wrong parts or skills.
Time to value
6 to 10 weeks to production
Metric we measure
Share of work orders completed on first technician visit.

Where it goes nextExtend to predictive scheduling that batches related work orders on the same asset.

Works with the systems you already have
SAP S/4HANA
SCADA / historians
ServiceNow
Power BI

Your data remains under your control.

How every use case is scoped

The same four questions, every time

Every use case is scoped around the operating problem, the system, the metric, and the time to value. Nothing ships without a number to move and a source it can cite. The first step is the deployment review, where we map the business process to your systems and agree the metric before building.

Next step

Put a number on this use case

Bring the process. We will define the problem, the metric, and the route to production.

See the deployment review

Start a conversation

Tell us what you want to explore, deploy, or teach. We reply within two business days.