Government & public sector use case

Benefits eligibility review

The operating problem, the system we deploy, and the one metric it should move. Scoped as a specification, not a slogan.

The operating problem

Caseworkers reconcile income, residency and household evidence across forms and third-party checks, and small inconsistencies stall a case.

What we deploy

A review assistant that assembles the evidence, highlights where documents disagree with the application, and drafts the determination note with each finding cited.

  • Assembles income, residency and household evidence
  • Highlights where documents disagree with the application
  • Drafts the determination note with each finding cited
Outcome target
Target: 25 to 45% reduction in caseworker time per determination.
Time to value
10 to 14 weeks to production
Metric we measure
Caseworker hours per completed eligibility determination.

Where it goes nextExtend to periodic recertification, where the same evidence reconciliation runs on a schedule.

Works with the systems you already have
ServiceNow
SharePoint
Salesforce
Power BI

Your data remains under your control.

How every use case is scoped

The same four questions, every time

Every use case is scoped around the operating problem, the system, the metric, and the time to value. Nothing ships without a number to move and a source it can cite. The first step is the deployment review, where we map the business process to your systems and agree the metric before building.

Next step

Put a number on this use case

Bring the process. We will define the problem, the metric, and the route to production.

See the deployment review

Start a conversation

Tell us what you want to explore, deploy, or teach. We reply within two business days.