Government & public sector use case

Public-records request response

The operating problem, the system we deploy, and the one metric it should move. Scoped as a specification, not a slogan.

The operating problem

Staff search email, drives and case systems for responsive documents, then review every page for redactions before the deadline.

What we deploy

A response assistant that finds responsive documents across connected repositories and pre-marks passages that may need redaction for a reviewer to confirm.

  • Finds responsive documents with a reason for each match
  • Pre-marks passages that may need redaction
  • Holds everything for reviewer sign-off before release
Outcome target
Target: 30 to 50% faster turnaround on standard records requests.
Time to value
8 to 12 weeks to production
Metric we measure
Median days from request receipt to reviewed response package.

Where it goes nextExtend to proactive disclosure logs so common requests are answered from a published set.

Works with the systems you already have
SharePoint
Outlook
Microsoft Teams
ServiceNow

Your data remains under your control.

How every use case is scoped

The same four questions, every time

Every use case is scoped around the operating problem, the system, the metric, and the time to value. Nothing ships without a number to move and a source it can cite. The first step is the deployment review, where we map the business process to your systems and agree the metric before building.

Next step

Put a number on this use case

Bring the process. We will define the problem, the metric, and the route to production.

See the deployment review

Start a conversation

Tell us what you want to explore, deploy, or teach. We reply within two business days.